At Rosemy Essentials , we work hard to ensure your orders reach you on time and in perfect condition. Please read our shipping terms carefully before placing an order.
1. Order Processing & Dispatch
- All orders are processed and dispatched within 48 business hours of successful payment confirmation.
- Business hours are Monday to Saturday, 10 AM – 6 PM (excluding public holidays).
- Customers will receive an email/SMS notification with tracking details once the order is dispatched.
2. Estimated Delivery Timeline
- Once dispatched, orders are usually delivered within 7 business days.
- Delivery times may vary depending on your location, courier service, and unforeseen logistics issues (e.g., strikes, natural calamities, or delays in transit).
- Remote or rural areas may take longer than standard delivery timelines.
3. Unforeseen Delays
While we partner with reliable courier services, logistics delays are beyond our control. Delivery may be delayed due to:
- Weather conditions
- Strikes or transport issues
- Government restrictions
- High-volume festive/holiday periods
We request your patience in such situations.
4. Refunds for Delayed Orders
- If your order is not delivered within 13 business days from the date of dispatch, you may request a refund or replacement.
- Refunds (if approved) will be processed within 5–7 business days to your original payment method.
5. Tracking Orders
- Customers can track their shipment using the tracking link provided via email/SMS after dispatch.
- If you face any issues with tracking, please contact us at info@rosemy-essentialsgmail-com or 7579617478.
6. Shipping Coverage
- We currently ship across All over India.
7. Customer Responsibilities
- Customers are responsible for providing a complete and accurate delivery address.
- Failed deliveries due to incorrect address, non-availability, or refusal to accept the package may lead to additional charges and no refund eligibility.